At IPTV HD SMART, we strive to provide a high-quality IPTV service to all of our users. However, if you are not satisfied with your purchase, we offer a straightforward refund policy. Please read the following terms carefully to understand our refund policy.

1. Refund Eligibility

We offer refunds on all subscriptions within 3 days of purchase, under the following conditions:

• The refund request is made within 3 days from the date of purchase.
• You have experienced technical issues that prevent you from accessing our service, and these issues cannot be resolved by our support team.
• You have not extensively used the service during the refund period (e.g., streaming significant amounts of content).

Please note that refunds will not be granted for:

• Subscription cancellations after the 3-day window.
• Issues caused by the user’s device or internet connectivity.
• Personal reasons such as changing your mind or deciding you no longer need the service.

2. How to Request a Refund

If you meet the criteria for a refund, follow these steps to request it:

1. Contact Support: Email us at [Insert Email Address] or fill out the contact form on our website. Provide your subscription details, including your account information, order number, and the reason for your refund request.
2. Review Process: Our support team will review your request. If your request is approved, we will process your refund within 7-10 business days.

3. Refund Processing Time

Once your refund request is approved, the refund will be issued back to the original payment method used at the time of purchase. Please note the following processing times:

• Credit/Debit Cards: Refunds may take 5-10 business days, depending on your bank.
• Other Payment Methods: Refund times for PayPal or other payment methods may vary but generally take 3-7 business days.

4. Non-Refundable Items

The following are non-refundable:

• Payments made beyond the 3-day refund window.
• Subscription renewals (if automatic renewal was not canceled before the next billing cycle).
• One-time purchases of any additional features or content (if applicable).

5. Changes to the Refund Policy

IPTV HD SMART reserves the right to modify or update this refund policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised. It is your responsibility to review this page periodically to stay informed about any changes to our refund policy.

6. Contact Us

If you have any questions or concerns regarding our refund policy, or if you wish to request a refund, please contact us:

Email: [email protected]
Phone: +17822048781
Address: Montevallo Cir, Decatur, GA 30033